Refund policy
1. General Policy Statement
At TakeOne, we take pride in the quality of our products and aim to ensure that every order meets expectations.
This Return & Refund Policy sets out the conditions under which returns, refunds, or exchanges may be accepted. By placing an order with us, you acknowledge and agree to the terms outlined below.
We reserve the right to refuse returns that do not meet the conditions stated in this policy, to the fullest extent permitted by applicable law.
2. Return Window
We offer a 14-day return period, starting from the date you receive your order.
To be eligible for a return, you must notify us within this 14-day window.
Requests received after this period may not be accepted.
3. Eligibility for Returns
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Be returned in original packaging (including all accessories, manuals, and components)
- Not show any signs of damage, modification, or misuse
We reserve the right to inspect all returned items before approving any refund or exchange.
Certain items may be non-returnable where clearly stated at the point of sale.
4. Non-Returnable Items
Unless required by applicable law, we generally do not accept returns for:
- Items that have been used or damaged after delivery
- Products returned without original packaging
- Items marked as final sale or non-returnable
- Digital products or services (if applicable)
- Any items customised or modified at the customer’s request
5. Return Process
To initiate a return, you must contact us at:
Please include:
- Order number
- Proof of purchase
- Reason for return
- Photos (if applicable)
Once your return request is reviewed, we will provide instructions for returning the item.
Returns sent without prior approval may not be accepted.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within a reasonable timeframe, depending on your bank or payment provider.
We reserve the right to refuse a refund if the returned item does not meet eligibility requirements.
7. Shipping Costs
- Original shipping fees are non-refundable, unless the return is due to our error
- Return shipping costs are generally the responsibility of the customer
- We are not responsible for lost or damaged return shipments
8. Exchanges
Where available, we may offer exchanges instead of refunds.
Exchanges are subject to product availability and inspection of the returned item.
9. Damaged or Incorrect Items
If you receive an incorrect or defective product, please contact us within a reasonable time after receipt.
We may request photographic evidence to assess the issue before offering a replacement, repair, or refund where appropriate.
10. Risk and Responsibility
Once an item has been delivered to the shipping address provided by the customer, responsibility for the product transfers to the customer, to the extent permitted by applicable law.
We are not responsible for:
- Loss or damage after delivery confirmation
- Delays caused by shipping carriers
- Returns lost in transit without proof of delivery
We recommend using a tracked and insured shipping service for all returns.
11. Policy Limitations
This Return & Refund Policy is designed to operate within applicable consumer protection laws.
Nothing in this policy excludes or limits any statutory rights you may have under applicable law.
Where any provision of this policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.
12. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective once published on our website.
13. Contact Us
For any questions regarding returns or refunds, please contact:
Email: contact@takeonesound.co.uk